Serving effect and the standard of service have maximal influence to customer loyalty. And these two factors also have maximal effect on customer-driven factors relate to customer loyalty.

中间商行为因素中，对顾客忠诚影响最大的两个为服务效果和服务水平，且这两个因素对顾客主导的顾客忠诚因素影响也最大。

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Serving effect and the standard of service have maximal influence to customer loyalty. And these two factors also have maximal effect on customer-driven factors relate to customer loyalty.

中间商行为因素中，对顾客忠诚影响最大的两个为服务效果和服务水平，且这两个因素对顾客主导的顾客忠诚因素影响也最大。

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