He often used his quirky, unexpected humour either to put people at ease, to diffuse a difficult situation, or just to make his friends laugh with his astute observations.
他常常运用巧妙的、出人意料的幽默打消人们的紧张，化解尴尬场面，或以他敏锐的评论博朋友一笑。
Can you talk about a time you've had to deal with a difficult customer? How did you diffuse the situation?
说说你应付一个很难搞的客户的情形。你是怎么做的?。
Can you talk about a time you've had to deal with a difficult customer? How did you diffuse the situation?
说说你应付一个很难搞的客户的情形。你是怎么做的?。
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