The key to customer loyalty and retention is customer satisfaction (CS).
而保留顾客并使之忠诚的关键因素在于让顾客满意。
CS management, Customer Satisfaction management, is an important trend in business administration in the present world.
CS经营——用户满意经营，是当今世界企业经营管理的重要趋势。
The attributes of CS strategy, or customer satisfaction strategy, indicate that it has potential, realistic and future values for library and information services.
CS战略即“使用户满意”战略。CS战略属性表明，它对图书情报服务具有潜在价值、现实价值和未来价值。
The attributes of CS strategy, or customer satisfaction strategy, indicate that it has potential, realistic and future values for library and information services.
CS战略即“使用户满意”战略。CS战略属性表明，它对图书情报服务具有潜在价值、现实价值和未来价值。
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