Discuss in groups. Please make a short play about problems, complaints, apologies and responses. You should use the expressions we have learned in these two days.
让学生设计一个情景或短剧,要求剧中要出现有关问题、抱怨、道歉和应答的语句。
Monitor complaints, investigations and responses as appropriate.
监督投诉、调查和回答的处理。
Monitor complaints, investigations and responses as appropriate.
监督投诉、调查和回答的处理。
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