The system architecture design, functional design, interface design, and database design are discussed in details and description. This software system developed into a trial in Yunnan Post Company.
论文重点分析了呼叫中心业务处理流程的业务需求，对系统的体系结构设计、功能设计，以及数据库设计进行了详细的论述和说明。
The system architecture design, functional design, interface design, and database design are discussed in details and description. This software system developed into a trial in Yunnan Post Company.
论文重点分析了呼叫中心业务处理流程的业务需求，对系统的体系结构设计、功能设计，以及数据库设计进行了详细的论述和说明。
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