如何有效地测评饭店服务质量水平，并对服务质量进行持续改进是饭店服务质量管理的关键。
The crux of service quality management in hotels is how to evaluate and proceed to improve the service quality of hotels.
如何利用有效的服务质量评价加强饭店服务质量管理是国内外学者和饭店企业都迫切希望能够解决的问题。
How to evaluate the hotel service quality has become a problem that scholars and enterprises domestic and overseas are eager to solve.
服务质量管理是饭店管理的核心，是饭店管理永恒的主题，饭店服务质量水平的高低取决于饭店产品所能满足客人需求的程度。
Service quality management is the core and the eternal part of hotel management. The level of the hotel service quality depends on how much can the hotel-products meet customers' needs.
本文首先对饭店服务、饭店服务质量、饭店全面服务质量管理等基本概念和理论进行了必要的阐述。
This article has firstly expanded the basic conception and theory of hotel service, hotel service quality and total service quality management theory.
本文首先对饭店服务、饭店服务质量、饭店全面服务质量管理等基本概念和理论进行了必要的阐述。
This article has firstly expanded the basic conception and theory of hotel service, hotel service quality and total service quality management theory.
应用推荐