如何利用有效的服务质量评价加强饭店服务质量管理是国内外学者和饭店企业都迫切希望能够解决的问题。
How to evaluate the hotel service quality has become a problem that scholars and enterprises domestic and overseas are eager to solve.
本文首先对饭店服务、饭店服务质量、饭店全面服务质量管理等基本概念和理论进行了必要的阐述。
This article has firstly expanded the basic conception and theory of hotel service, hotel service quality and total service quality management theory.
本文首先对饭店服务、饭店服务质量、饭店全面服务质量管理等基本概念和理论进行了必要的阐述。
This article has firstly expanded the basic conception and theory of hotel service, hotel service quality and total service quality management theory.
应用推荐