为了解国内图书馆开展虚拟咨询服务的现状，笔者调查研究了2 3个有代表性的图书馆的虚拟咨询台，包括公共图书馆、高校图书馆和专门图书馆。
This paper introduces the services provided by Virtual Reference Desk of 23 libraries, including the typical public library, academy library and special library in China.
在介绍“间隔时间”成本预算模型的基础上，对该模型进行简化，使其适合中国图书馆界虚拟参考咨询服务的实践。
The paper, based on the model of "block of time" cost calculator, makes a simple model to accommodate for the library practice of virtual reference services in our country.
数字图书馆中虚拟参考咨询服务通常采用三种模式。
Virtual reference service usually adopts three models in digital library.
文中还介绍了虚拟参考咨询服务的发展趋势。
This paper also introduces the developing trend of virtual reference service.
本文分析了虚拟参考咨询服务中互动的方式，探讨了其互动管理的内容。
This paper analyzes the means of virtual reference service, expounds the content of its interactive management.
数字图书馆的出现意味着图书馆数字式（虚拟）参考咨询服务产生的必然；
The appearance of digital library presumes the necessity of library virtual reference service being created.
高校图书馆的参考咨询服务呈现出咨询服务信息源的虚拟化、服务内容多元化、服务方式的远程化、服务对象个性化的特点。
Reference consulting service in college library is characterized with virtualized information sources, multi-service content, distant service way and special service object.
互动管理是一种全新的管理理念，虚拟参考咨询服务提供了良好的技术平台，也大大拓展了图书馆与用户互动的空间和互动的方式。
Interactive management is a new concept, virtual reference service provided a good platform, also greatly expanded the interaction space and interactive way for library and user.
合作虚拟参考服务是图书馆通过网络为用户提供不受地区、时间限制的专业咨询服务。
Collaborative virtual reference service could provide the professional reference service to users anywhere anytime through an international network of libraries.
虚拟参考咨询服务是信息商品价值的营造者。
Virtual reference service is involved in marketing its reference to the source of information, technology, and the staff decided advantage.
以改进参考咨询服务的质量和提高咨询服务效率为中心，对建立虚拟参考咨询服务的评价指标问题进行讨论。
Focusing on the improvement of the quality and efficiency of the reference services, evaluating indexes of visual reference services system are discussed in this paper.
提出将知识管理理念导入图书馆虚拟参考咨询服务，把虚拟参考咨询服务作为图书馆知识管理实施的切入点的观点并进行论证。
The new thought of knowledge management could be introduced into library virtual reference service, and the implementation of library knowledge management could begin with virtual reference service.
复旦大学图书馆利用网络为读者提供常见问题回答、读者留言板、BBS等多种咨询服务，为虚拟参考咨询系统建设提供有关的研究和服务基础。
Our construction of VRD is based on the network services of Fudan University Library (FDL), such as FAQs, Readers' Message Board, BBS and so on.
实时虚拟参考咨询服务在图书馆服务中发挥着积极且重要的作用。
Virtual reference service is playing an active and important role in library services.
本文通过分析当前虚拟参考咨询服务评价的现状，围绕虚拟参考咨询服务的评价标准与体系提出了一些拙见。
Based on an analysis of the present situation of virtual reference service evaluation, this paper puts forward some opinions about the evaluation criteria and system.
本文通过分析当前虚拟参考咨询服务评价的现状，围绕虚拟参考咨询服务的评价标准与体系提出了一些拙见。
Based on an analysis of the present situation of virtual reference service evaluation, this paper puts forward some opinions about the evaluation criteria and system.
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