整体服务意识是统一、规范、完整的服务质量观。
The sense of integrative service is the unity, norm of the whole serving quality.
文章认为医院的质量管理不能停留在单一的医疗服务质量管理的认识上，需要有“大质量”观。
The author thinks that hospital quality management can't rest on cognition of single quality management towards medical service and it should be an outlook on great quality.
文章认为医院的质量管理不能停留在单一的医疗服务质量管理的认识上，需要有“大质量”观。
The author thinks that hospital quality management can't rest on cognition of single quality management towards medical service and it should be an outlook on great quality.
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