服务质量差距模型表明了服务质量的形成过程。

The model of gaps in service quality shows the processes of service quality's formation.

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第三部分，饭店企业内部服务质量差距模型的构建。

Part three: Construction of the gap model of the service quality inside hotel enterprises.

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其中包括服务质量的定义及构成，服务质量差距模型分析，以及影响零售业服务质量因素分析。

Include the definition of the service quality and constitute among them, the service quality margin model analysis, and influence the retail trade service quality factor analysis.

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其中包括服务质量的定义及构成，服务质量差距模型分析，以及影响零售业服务质量因素分析。

Include the definition of the service quality and constitute among them, the service quality margin model analysis, and influence the retail trade service quality factor analysis.

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