服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。

In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.

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服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。

In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.

youdao