本文提出了一个创造客户知识能力内部过程的概念框架，有助于企业从战略上管理它们的客户关系管理程序。

This research proposes a conceptual framework about the internal processes involved in creating customer knowledge competence , which allow firms to strategically manage their CRM programs.

youdao

本文提出了一个创造客户知识能力内部过程的概念框架，有助于企业从战略上管理它们的客户关系管理程序。

This research proposes a conceptual framework about the internal processes involved in creating customer knowledge competence , which allow firms to strategically manage their CRM programs.

youdao