通过对SC呼叫中心关键环节客户满意的理论研究和实证研究,系统地分析了各“约束点”并提出相应的策略,包括运营组织环节提高接通率的话务预测新方法和技能调整策略;
According to the study of the theory and empirical research, to the key section of SC call center, the author has systematic analysis of the"restraint point"and brings up the corresponding strategy.
通过对SC呼叫中心关键环节客户满意的理论研究和实证研究,系统地分析了各“约束点”并提出相应的策略,包括运营组织环节提高接通率的话务预测新方法和技能调整策略;
According to the study of the theory and empirical research, to the key section of SC call center, the author has systematic analysis of the"restraint point"and brings up the corresponding strategy.
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