对于不清楚，把握不清楚、把我不准确的问题应及时请示有关专家或者相关领导并给予用户一个准确的解答。

For the unclear and out-of-control problems, it is necessary to ask the relevant expert or leader for instruction and give an exact reply to the customer.

youdao

对于不清楚，把握不清楚、把我不准确的问题应及时请示有关专家或者相关领导并给予用户一个准确的解答。

For the unclear and out-of-control problems, it is necessary to ask the relevant expert or leader for instruction and give an exact reply to the customer.

youdao