This year's theme, "Shared Norms for the New Reality, " is about reprogramming the world so that the way weinteract and do business is more inclusive -- lofty ambitions indeed.
But as a citizen, I think this little episode has more to tell us about how weinteract with public services and about how they respond than first meets the eye.
The right analogy might be to compare climate with an airplane that keeps on changing its size, shape and weight and has to interact in turn with a constantly changing medium that exhibits far more turbulence than what we are accustomed to.