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The marketmakers rarely allowed customers to trade inside the spread, even if one customer was willing to pay the same price that another customer wanted to sell his stock for.
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Ford was known for his obsession with customer service and efficient use of taxpayer money, and many conservative voters wanted to punish City Hall for gridlock and waste, Nanos said.
NPR: Toronto Mayor Won Post On Conservative Discontent
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Not wanting to lose out completely, we contacted a customer who we knew wanted the book, and offered to broker the deal for a small fee.
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For example, the head of a large commercial organization wanted his people to become more focused on targeted customer segments as a way of improving revenue.
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If you had confronted them, they would probably have pointed out that they had set the standard for their industry, that they knew what the product should be, and that if the customer wanted to make modifications on its end, that was its choice.
FORBES: Four Ways to Increase the Urgency Needed for Change -- Part I