Ms. Gates, a regular train rider, initially expected the service to work as smoothly as Wi-Fi on JetBlue or Virgin America airlines, but she has given up on it and bought a wireless card from Sprint.
In addition to Delta Airlines, US Airways and Virgin America, Gogo is expected to launch ATG-4 service on American Airlines and United's p.s. fleet in 2013.
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The experts singled out the simplicity of jetBlue's snack boxes and the variety of offerings at smaller airlines such as Alaska, Virgin America and Hawaiian.
That group comprises more than 1, 000 aircraft across Air Canada, AirTran Airways (which recently merged with Southwest Airlines), Alaska Airlines, American Airlines, Delta Air Lines, Frontier Airlines, United Airlines, US Airways and Virgin America.
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The data comes from Aircell, an Illinois-based broadband provider that provides a wi-fi service called Gogo to Air Canada, AirTran, Alaska Airlines, American Airlines, Continental, Delta Air Lines, Frontier Airlines, United Airlines, US Airways and Virgin America.
The closely-held company, which has offices in Colorado and Illinois, powers the Wi-Fi on all domestic AirTran Airways, Delta Air Lines and Virgin America flights as well as select Air Canada, Alaska Airlines, American Airlines, United Airlines and US Airways flights.
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Virgin America had the best baggage handling rate of all the airlines (0.87 misplaced bags per 1, 000 passengers.) American Eagle showed improvement from 2011 but still came in last, fumbling baggage at a rate of 5.80 mishandled bags per 1, 000 passengers.
Besides a seemingly broad range of employees, consumers, and technology journalists, Google is running beta tests of the Chrome OS machine with a range of businesses and institutions, including American Airlines, Kraft, Interncontinental Hotels, Cardinal Health, Virgin America, and the Department of Defense.
His low-cost airline, Virgin America, celebrated its first year of flying in August, but Alaska Airlines recently filed a complaint that its rival is violating U.S. foreign ownership rules on domestic airlines and asked the U.S. Department of Transportation to conduct a public inquiry.
Virgin America did the best job for its customers among leading U.S. airlines last year, a report says.
Using the Gogo exclusive network and services, passengers with laptops and other Wi-Fi enabled devices can get online on more than 1, 500 commercial aircraft including all domestic AirTran Airways and Virgin America flights, all domestic mainline Delta Air Lines flights and select Air Canada, Alaska Airlines, American Airlines, Frontier Airlines, United Airlines, and US Airways flights.
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