As Gillian also heard in compiling the Business Scotland programme, there are significant success stories in the sector - the rapid growth of Skyscanner, based in central Edinburgh and using some very smart software to eat up share of the vast online airline ticket booking market.

BBC: Stuck on the runway

Traveling is about more than booking a plane ticket and setting off.

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The venue said if any of those customers who have booked for these shows can make alternative travel arrangements to get to the WMC and can present the ticket office with confirmation of their specific booking with Diamond Coaches and ID, they would be given seats.

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The booking of North Korea's ticket to the finale will see the reclusive nation compete against the world's best despite growing international political concern regarding Pyongyang's testing of a nuclear bomb recently.

CNN: North Korea qualifies for 2010 World Cup

Accessibility will also be improved and information systems, ticket machines, waiting rooms, car parks and booking offices upgraded.

BBC: Gleneagles train station

Mr Clarke's solution: customers booking a flight should be told more than the ticket price and the type of plane used on a route.

BBC: smokestack in Beijing

Air France offers obese passengers booking a second seat up to 33 percent off the ticket price, depending on the type of seat and availability.

CNN: Airline policies juggle larger passengers

The Old Vic said it had added text to the bottom of the page on its website which highlighted the booking fees, but added that the fee was applied per transaction rather than per ticket.

BBC: Box Office sign