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By knowing their way around ticket prices, schedules and flight availability, they have been able to hold their own, despite the airlines' efforts to sell straight to consumers and avoid paying the agents' 10% commission.
ECONOMIST: Electronic commerce
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Even when you had a free ticket you often couldn't find availability, so only 6% of customers ever got an award, said Martin St.
WSJ: Best and Worst Airlines for Redeeming Points, Miles
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Air France offers obese passengers booking a second seat up to 33 percent off the ticket price, depending on the type of seat and availability.
CNN: Airline policies juggle larger passengers
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If you live in a small city, be willing to drive to a big airport to use an award ticket, since short trips on small jets can limit availability.
WSJ: Best and Worst Airlines for Redeeming Points, Miles
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Falling unemployment, rising consumer confidence, an improving housing market and wider availability of low-interest credit convinced consumers they were safe to make the big-ticket purchase of a car.
FORBES: Fie on High Gas Prices -- February Car Sales Soar
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Flights could be reduced, cutting into flight availability and causing prices to rise at a time when jet fuel costs are already making airline ticket prices soar.
FORBES: EU May Pay Price For New Clean Air Tax