But he goes on to say that Burns is theperfectguy for pushing radical technology--and has given him uncommon institutional support, by promoting him to vice president and putting him on GM's most senior management team in 1998, about the time fuel cells were starting to show promise.
"If one person has one store that is 100% perfect and another has 100 stores that are only 60% up to par, it is theguy with 100 stores who is going to win, " Shigeta says.
But just like theguy who bought the older Volkswagen off my dad, I rarely believe those who present everything as perfect without any dents or challenges.