The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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His new book, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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The combination of business model design and customer and agile development is the first wave of tools that help founders search for a business model.
Social media is currently the best place to build your brand through marketing that is non-invasive and puts the customer first.
The need to foray into the spaghetti factory behind your television is especially unfortunate because, when the box occasionally flakes out, one of the first things customer support will tell you to do is to reset it by unplugging it and plugging it again.
So we are waiting to see if Oracle will make Eloqua even better or meddle with it especially with the customer-first culture that is so incredibly strong at Eloqua.
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The first customer contract is the hardest to sign.
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Nina is significant because it is the first virtual assistant customer service app to incorporate both speech recognition and voice biometrics into a single integrated solution.
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The first rule of customer service is that for each person who calls in to complain about a product or service, there are nine who do not.
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Research shows that the moment of truth the moment your company first makes meaningful contact with a customer is moving farther and farther along the sales funnel.
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Whether you are creating a brick and mortar store or an online business, the website is your virtual storefront, your online salesperson and the first interaction a potential customer might have with your company.
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Foxconn, the contract manufacturer whose biggest customer is Apple, is preparing genuinely representative labour union elections in its factories in China for the first time, a powerful sign of the changes in the workshop of the world demanded by an increasingly restive workforce.
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Their first customer is you and me the people using the software, free of charge, via the Web.
The first is a CEO who is a champion for the customer, who appreciates the connection between high net promoter score and superior profitability and who insists that all departments are committed to delivering great customer experiences.
If he were to conclude that it is pretty difficult to create a homogenous culture of putting the customer first in an organisation that contains both a giant retail bank and a giant investment bank - and my impression is that he is sceptical such a culture can be nurtured and firmly rooted - would that reinforce the case for breaking up Barclays?
The first challenge is to draw the right line with respect to customer intimacy.
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WeChat is one of the first tech services from China to tap an international customer base and to sport more users outside the home country than domestically.
The column family is organized by customer ID (primary key), you have columns for first name, last name, address, and all the normal customer information, plus as many rows as are needed for each purchase.
The simplest way to determine what a lead is worth is to first determine what a customer is worth.
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Remarkable customer experiences make consumers feel like the most important person around, even if it is their first time dealing with the company.
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What is perplexing is why was the case was brought in the first place if the Claimant customer was not prepared to cooperate in Discovery?
Hiring the first team member with nothing but a vision, attracting the first customer when most large companies shun startups, attracting capital when every investor is seeking the next Facebook.
Our first store is in Calabasas, and that customer is very different than the Miami customer, where we have another store.
Along with all the developments in Nevada to legalize the vehicles, the company released a video in March of this year of its first customer Steve Mahan, who is legally blind.
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In addition, the online customer feedback about FirstGov is widely supportive: of roughly 700 messages received by FirstGov in its first week, the vast majority were both supportive of the site and excited about the opportunity to help make the site better through their comments.
HP's first big customer for its product is Royal Philips Electronics' semiconductor division in the Netherlands.
The Sunrise livery only will appear on the first 747-8 Intercontinental, which is scheduled to be delivered to a VIP customer at the end of the year.
What I found in Vegas was like trading the Nasdaq when I first walked on to a trading desk at Lehman Brothers in 1995: every customer is viewed with suspicion.
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The first choice is the better bet, since surrendering Sunday Ticket completely would bring big risks of customer flight.
One such company is Bethesda based Virtustream who along with its customer, Florida Crystals Corporation, recently announced the first production deployment of a SAP ECC HANA System.
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