Yes, an MBA course will teach you all sorts of things but these two books will teach what you really need to know to be a manager.
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This is a mistake because you can teach employees what you want them to know, you can give them the experience you want them to have, but you can't change who they are on a fundamental level.
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And that's what I know your moms are trying to teach you all.
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You helped teach me that, here in Iowa. (Applause.) And what we also know is that change isn't easy.
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