Both do well in the workplace and these characteristics are about style not substance.

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They determined that any service, whether it's booking a trip or sending a package, shares 85 common characteristics, including availability, price, reservation style and the ability to change or cancel a deal.

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The one positive result in establishing Millennial generational characteristics is this: when we pay attention to their characteristics, we reexamine our management and leadership style, which ultimately brings us full circle: all human beings want to feel good, want to do good work and be recognized for it, and actually are pretty good people.

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