"This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programmes, " Mr Spitzer said in a statement.
We believe the gains in voluntary retention stemmed from steady improvements in service and content relative to the broad array of video choices available to consumers, as shown by the continued growth in our median hours viewed per member.
Giving your customer service agents insight into the mobile customer experience will significantly increase customer satisfaction, retention and order values.