They hired a full-time training staff to support employees with world-class instruction in customer service and support.
FORBES: Question: How Many Obstacles Must You Overcome To Succeed? Answer: ALL Of Them!
Google offered no customer service or support when it sold the Nexus One phone on the Google website.
That's why everyone at FreshBooks, including the executive team, spends the first three months in customer service and support.
The bank said the bonus was for "substantial progress in making RBS safer, rebuilding performance in many businesses and improving customer service and support".
Every Oracle CloudWorld event features tracks for the cloud can be used in Sales, Customer Service and Support, Finance and Operations, HR, and Applications Development.
FORBES: Oracle Cloud Tops 10,000 Customers and 25 Million Users
Customer Service and Support has the same understanding but for post-purchase.
Without fancy support ticketing software or dedicated customer service reps, the Vizify teammates bootstrapped their way to support success by keeping calm, losing a whole lot of sleep, and staying on top of the their inboxes.
FORBES: One Startup Launch + 1,000 Support Tickets = Heaven or Hell?
In one example, Get Satisfaction helped music service Rhapsody vastly decrease its customer support costs.
FORBES: Get Satisfaction Nabs $10 Million For Customer Service
The acquisition of InQuira provides Oracle with a complete knowledge-management suite, integrated with self-service support, online customer forums and agent-assisted CRM.
LeadShare is one feature that comes with SlideShare Pro that allows the content owner to add a few process steps to anyone viewing or downloading the document to support customer service or business development.
FORBES: What Do I Do With this Customer Lead From My Social Network?
Increasingly, the customer service representative, tech support, or sales person you call at such companies as Carnival, the American Automobile Association, and Time Warner may be a stay at home mom in Missouri, a layoff victim in Florida, or an accountant in Pennsylvania who needs more hours now that tax season has ended.
Network support and customer service is the other area where Verizon can and should set itself apart.
FORBES: Verizon Meets Expectations With iPhone, Next Needs To Exceed Them
And customer surveys consistently show service and support is more important than the product in purchasing decisions.
The scheme is offering jobs from business support and customer service with the Plus Dane Group to catering in city centre restaurant 60 Hope Street.
Their product does an excellent job of meeting the needs of both farmers and consumers through intuitive user experience and a knowledgeable support and customer service team.
FORBES: 5 Innovative Technologies Improving Access to Local Food
Whether a face-to-face or a digitally enabled conversation, when we have interactions with other human beings be it sales, customer service, billing, tech support it creates a pulse-raising (or lowering) experience.
While he is coy about many of the offerings that will be included in the service, Mr. Kotick said Call of Duty Elite, and the customer-service operation that will be needed to support it, wouldn't be possible if the service was free.
McCollough walks away after spearheading a drive to move or refurbish a block of Circuit City stores, an effort designed to close a quality gap a with Best Buy franchise seen as having better locations, brighter and less cluttered stores, and top-of-the-line service led by its famed Geek Squad customer support operation.
"HTC is committed to providing the best and most personal customer experience in the mobile industry, from designing great products to delivering superior after-sales service and support, " said Simon Harper, VP of global customer experience at HTC.
ENGADGET: Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn
From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.
Customer service reps can process orders or solve support problems by simply communicating by voice.
Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.
Literally a second after I hung up the phone, my customer service representative walked into my office for support on a client issue she was dealing with.
FORBES: Customer Service, Customer Service, Customer Service
We employ 50 individuals in support who had never worked in customer service before.
Like competing no-frills cards, Discover it strips away many routine service charges and guarantees live access to American-based customer support agents.
Throughout that first week, we continued to provide critical services such as customer service, help desk, technology operations, and finance support for our global enterprise.
To fill in the gap between products offered and services provided, Comcast has recently launched Xfinity Signature Support, an advancement in the direction of customer service.
The famous and tailored Vertu Concierge service that sits at the heart of every Vertu phone experience was also specifically customized to support Silent Circle for a seamless blend of performance and customer service.
After a sleepless night spent rebooting the phone and talking to his support staff in the U.S., he contacted Verizon Wireless customer service, which immediately pinpointed the problem: The phone was functional in more than 160 countries, but not Japan.
"Document Imaging has many differentiating strengths, including an outstanding global customer base, award-winning software and hardware solutions, strategic reseller partners and a comprehensive service and support network, " Perez said.
ENGADGET: Kodak tentatively sells its scanning business to Brother for $210 million
应用推荐