In addition, most providers have specific customer service teams that work on a small group of accounts, and that results in greater service consistency.
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When was the last time a massive government program lowered cost, improved efficiency, or raised the consistency of service?
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"What we are asking, now that the single daily delivery has come in, is consistency of service, " he told BBC Wales.
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He said this "could lead to a lack of consistency for those receiving a service from the PSNI".
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