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Kozmo is also introducing ready-to-eat gourmet meals and has partnered with a few restaurants to deliver their food, much like existing restaurant-delivery services.
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The Starwood group, which owns the Sheraton, Westin and W brands, has responded to Chinese guests with in-room tea kettles, slippers, translated restaurant menus, on-site translation services and comfort food such as congee (rice porridge) and noodles.
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Adam Aronson is CEO of Arrowsight, a provider of remote video auditing services for the food processing, quick-serve restaurant and health-care industries.
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Using the food service industry as an example, imagine a restaurant that has both dine-in services and take-out delivery services.
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