Defendants had rights to counsel, to an open trial, to know the charges in advance, to reply to these and to call witnesses.

ECONOMIST: War-crimes tribunals: Their time has come | The

Labour reply that it is what they call his "failed policies" and not the eurozone crisis which have pushed Britain into recession and made the road to dealing with our debts longer and harder.

BBC: David Cameron sticks to his charted course

The Free Syrian Army told me this morning that they were going to conduct what they call a "general offensive" in reply to what has happened in Homs.

BBC: Homs attack: BBC reporter takes in differing accounts

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)