You can establish that you know some of the same people as the interviewer to build rapport, but don't think you're upping the ante by upping the volume.
"If a robot just walks out there telling random jokes and not acknowledging that he is a robot, it isn't going to create a rapport with the audience, " she noted.
Finding someone who has a background in retail as well as investment banking, has a good rapport with regulators, and can restore credibility and confidence in Citi's image isn't a small task.