We believe they should pay far more attention to non-financial factors such as customer satisfaction, product and service quality, operational performance, and employee commitment leading indicators of future performance that firms can use to navigate confidently toward a sustainable future.
You know the brands with a combination of tired campaigns, lack of product innovation, inferior quality and customer service.
And this race to the bottom line price may have led many retailers to sacrifice the very features that differentiated themselves in the marketplace to begin with, such as product quality, merchandise selection, and customer service.
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In the market place we are winning by stressing our global brand, product quality, high performance, reliability and customer service.
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Completing projects on time and on budget, improve product quality, improve customer service, increase sales, reduce costs, enhance online marketing, etc.
He believed the value of a product wasn't determined by its price, but by its quality and the service behind it.
Total Quality Management (TQM, ) Continuous Improvement (CI, ) and Six Sigma programs all have been glorified by companies hoping to improve product or service quality.
Nearly three-quarters (74%) of CMOs told us that compared to a year ago, customers have higher expectations for product quality, and similarly large majorities said that customers have higher expectations for customer service (75%) and expect more value for their money (76%), and also are more price sensitive (76%).
Google just announced a cloud-based mapping service for business, and Microsoft may head there with a better-quality product.
The two areas in which the most hand waving has been done are the ability to provide a quality telephone product over the best-effort Internet and the possibility that providing telephone service over IP might be economically feasible.
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He picks a product or service that he thinks will make a quick profit, and sets the price as high and the quality as low as he believes the market will bear.
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