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Kerry Bodine is a Vice President and Principal Analyst at Forrester Research, serving Customer Experience professionals.
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At no time did the customer ask about ability to repay principal.
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In this new book Solis, principal analyst with Altimeter group, explores how businesses shape their customer experiences, particularly from the standpoint of continuous engagement.
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Prior to serving as a VP and Principal Analyst at Forrester for enterprise apps strategy and contract negotiations, he headed up the customer relationship management (CRM) analyst relations program for PeopleSoft.
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Kaye, CEO of Career Systems International, specializes in engagement, retention and development, and Giulioni, cofounder and principal of DesignArounds, a consulting and instructional design firm, focuses on leadership, sales and customer service.
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For example, if a customer could potentially save 300 dollars a month while paying 250 dollars more into the principal by refinancing, why would this not be a benefit to both the lender and the borrower?
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