"Evidence shows that infiltration efforts target the monitoring of the Journal's coverage of China, and are not an attempt to gain commercial advantage or to misappropriate customer information, " the statement read, according to The Journal.

CNN: STORY HIGHLIGHTS

And a new management structure, in which each manager is held accountable for a specific area of the operation, such as the kitchen or service, is expected to improve the customer experience, according to franchisees.

WSJ: McDonald's Tackles Repair of 'Broken' Service

Such a move could make those customers a more-favorable credit risk according to the bank's own underwriting standards, or it could deter the customer from staying with the bank.

WSJ: Wells Fargo to Increase Interest Rates on Some Small-Business Credit Lines

Only one out of every 300, 000 JetBlue passengers files a complaint for overbooking, baggage mishandling or other customer service problems, compared with three for big carriers like Continental and US Airways, according to federal data.

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