Establish a customer ombudsman responsible for driving customer outreach and on-boarding, co-creation of new interactions and solutions and internal advocacy for voicing customer concerns.

FORBES: Why Mergers Kill Customer Value

User engagement and co-creation take a whole new meaning and the assets, which are treasured in people, applications and IPs, could open up a whole new dimension in the way IT services is delivered.

FORBES: Old is New Again!

From this standpoint, change itself is a potent client factor affecting the lives of clients before, during, and after therapy that can be harnessed for the co-creation of possibilities and perhaps new identities.

FORBES: There Are No Silver-Bullets in Education Reform