What I am saying is that when it's much easier to convert my DVR-MS (Microsoft's DVR) files for use on my iPod (using Nero's Recode 2) than it is to view those same files on my 360, something is simply wrong.
As part of a wave of changes that Microsoft is planning in coming months, Ms. Reller outlined how Microsoft is working on helping people overcome obstacles to learning a dramatically revamped software, altering the shopping experience for consumers, getting more of people's favorite apps available for Windows 8, and making sure a wider array of Windows 8 computing devices will be on sale.
MS-DOS, Microsoft's pre-Windows operating system, provides new detail.
"The only bit Mattel got wrong were the pink glasses, " says Ms Brown, a former Microsoft employee and chief executive of Amastra.com.
Ms. Reller also said Microsoft is spreading the message to retailers that if they want help from Microsoft's marketing and promotional muscle, they will need to offer more and more variety of touchscreen Windows 8 machines.
The shortcomings of some pretty widely used MS apps have moved a former Microsoft analyst to help produce a product designed to disrupt them.
FORBES: Former Microsoft Analyst Wants To Disrupt MS Excel, Project
Ms. Reller declined to discuss Microsoft's plans for more homegrown computing devices in addition to two models of its Surface tablet-style computer introduced since October.
Applications: Microsoft's productivity suite of MS Word, Excel and PowerPoint.
While Zune devices will still work with Windows 7, and the Zune Pass simply becomes the Xbox Music Pass, the brand is effectively no more, joining the Kin and Microsoft Bob in the annals of MS history.
Ms Reller refused to reveal details of the changes Microsoft would make to Windows 8.
If Mr Eller and Ms Edstrom think that almost everything that happens at Microsoft is a serendipitous accident, Wendy Goldman Rohm is of the opposite persuasion.
"This should be a wake-up call to Google and Microsoft to educate their users, " said Ms Theriault.
Ms Cowley from Nominet said that large businesses, like Microsoft, would be able to see the benefit of applying for and running their own domains, the picture was much less clear for smaller firms.
Ms Hood, 41, is currently head of finance at Microsoft's Office division.
But Ms Robertson believes the game will not capture the degree of hype that Microsoft has achieved with its current launch.
Although Mr Eller and Ms Edstrom offer some enjoyable vignettes of the horrors of life on the campus in Redmond, where Microsoft resides, the book suffers from Mr Eller's exclusion from the senior executive inner-circle.
Ms. Hummel is afraid that the Windows technology is a flash in the pan given her recollection of Microsoft's feeble attempt to take on Apple's iPod with its Zune portable digital-music player.
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