One big international hotel chain tried years ago to turn kindness into a mode of corporate behaviour.
BBC: Why kindness can help businesses grow
Many employees at the national hotel chain, which had recently emerged from bankruptcy, were still stuck in survival mode.
WSJ: Memo to Staff: Take More Risks
As part of the supply chain, the demands placed on you require responsiveness and the flexibility of mixed mode and lean manufacturing methods.
FORBES: A Master Of Complexity: The Manufacturing COO
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