Fewer passengers and hefty baggage fees reduced the volume of checked luggage, and so airlines lost fewer bags per passenger.
WSJ: An Airline Report Card: Fewer Delays, Hassles Last Year, but Bumpy Times May Be Ahead
Before they settled into the row behind me, the woman pulled out at least a dozen fancy boxes of Gucci, Fendi, and Versace products from the bags and tried to stuff them into her luggage.
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Servisair, who handle luggage, apologised but said it had no alternative but to return bags and cases as passengers left the terminal.
BBC: East Midlands Airport: Apology over baggage left in snow
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