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The need for more money should be preceded by understanding the need for better management and strategy, improved knowledge about customers and outcomes, and other aspects of the operations of an agency or a charity.
FORBES: Like Humans Need Oxygen, Bureaucrats Always Need More Money
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An amendment to the directive, recently approved by the European Parliament, could jeopardise the way that firms use privileged knowledge about their customers' trading intentions.
ECONOMIST: Investment banks
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Knowledge about a company's customers will be an important asset that will allow businesses to cross-sell and up-sell products and services, Capellas said.
CNN: Telecom '99: Compaq CEO predicts computing's future
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As we left it, CRM eventually went from enabling a team of people across a company to document, interact and share their knowledge about each customer, to essentially favor data collection about customers to find common cross-customer issues and forecast planning.
FORBES: Bringing back the 'R' in Customer Relationship Management
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This is not only to preserve knowledge and history about the customer, but also ways to drive new value from the same customers or those in related companies or fields.
FORBES: Building Social Collaboration Into CRM With Customers And Within The Organization
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They know more than ever before about their customers' tastes, but few have a clear view on what uses of that knowledge are unethical.
ECONOMIST: Doing well by doing good