Thus my internal customers demand more from their IT systems and cannot afford to pay more.
In a recent IDC survey of IT decision makers, 44% of respondents indicated that they were considering implementing a private cloud, a cloud deployment contained within the corporate firewall to meet the needs of internal customers.
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Consider taking corporate intranets mobile and adding elements of twitter, linkedin, news feeds, create employee profiles where they are able to publish their personal research and expertise blog for the internal customers of their department and where departments can freely review these areas to increase thought leadership among the managers and senior staff.
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When you aim internal collaboration at your customers, everything falls into place.
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To win approval of their merger, Travelers and Citicorp had to promise regulators that customers could delete their names from the firm's internal marketing lists, and that Travelers would not share insurance customers' medical information with the bank.
The Access GE team is composed of internal experts at GE who help customers tackle their biggest business challenges.
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When I asked Epstein how a company tends to find advocates, he told me that many of the customers already have an internal e-mail list.
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They generate internal projects which bring them more customers, higher share of wallet with their customers, and create new markets for new revenues where they have few, if any competition.
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We present a unified face to our customers, and our own internal operations need to reflect that unity.
And complimenting that is the fact that most of our customers have fewer and fewer internal analog engineering capabilities within their company.
In an internal study last summer Cisco identified 100 corporate customers making big use of Asterisk.
They orient themselves outward, focusing on customers and competitors rather than on internal politics.
Many carriers, including phone and cable companies, now build metro-level Ethernet networks, which are more cost-effective than optics because customers already use Ethernet cable in their internal networks.
One sign of progress can be found in internal scores that measure how well employees interact with customers, by greeting them when they walk into a branch, or addressing them by name.
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Our customers need to invest more in training and internal support.
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To reach customers and investors takes outside vision and leadership, not internal problem solving.
It said that the internal report given to X-Ray lists various legitimate reasons why customers cancelled their warranties and not just cases of potential mis-selling.
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Although we have 3000 customers across all the industries and 15 million users and internal employees in social or external communities, we have embraced the early adopters and the innovators.
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But the GEvice chairman also looks for internal organic growth--simply by trying to sell more products to existing customers.
And that was what we call an internal gamification example, using it inside the enterprise as opposed to outside for customers.
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An internal NYSE system architecture gave one of the data feeds a faster path to customers than the path used to send data to the consolidated feed.
Even worse, with all of the attention on internal process changes, many of the newly acquired companies lost focus on their customers and saw falloffs in revenue in the first year.
Once the structure of the information is sound, various mechanisms can be built to present it to customers (e.g. websites, mobile applications, and internal tools) or raw data can be released directly to developers and entrepreneurs outside the organization.
Wells Fargo, a big bank that has been running internal markets for over a year to identify ways to improve service to some corporate customers, says its most effective trials took place in areas where managers could do something with their findings, making staff feel that trading was worthwhile.
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By creating triggers through both monetary and non-monetary incentives among customers, employees, partners, suppliers and other interested parties, organizations can secure sustainable engagement and drive business outcomes such as improved marketing response from external communities, sustained long-term customer loyalty, increased collaboration among internal teams, or enriched onboarding, delivering success with new hires, partners, and customers.
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The company has launched its own internal investigation, and Jimmy Haslam has said that the review suggested about 5 percent of the company's customers received less rebate money because of manual adjustments by Pilot employees.
Take it a bit further by combining the information in your internal systems with data from social profiles and third-party data services to gain real insight into your prospects and customers.
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