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Giving your customer service agents insight into the mobile customer experience will significantly increase customer satisfaction, retention and order values.
FORBES: The Trouble With Mobile Commerce: The Experience Stinks
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In ALL cases, by involving, educating, informing, listening, and rewarding, we were able to increase customer satisfaction, reduce defects, and improve productivity.
FORBES: Leverage Your Workforce - Improve Profits
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Baynote customers find that they can increase the conversion of visitors to buyers and also increase customer satisfaction by helping consumers find content that is helpful for support or research purposes.
FORBES: How Real-Time Marketing Technology Can Transform Your Business
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United has also had a slight increase in US domestic bookings, and improvements in customer satisfaction and on-time arrivals and departures.
BBC: United Airlines trims losses