Personal Capital's planners can't perform all of the functions of full-service planners, like estate planning, and the company's plan to combine technology with human service could make the process less personal.

WSJ: The New Money Apps

The trio's views on where Japan should be headed are reflected in their respective fields: information technology (Son), service (Sawada) and human resources (Nambu).

CNN: LEADERS FOR THE MILLENNIUM

Starting with the database technology that removed me from the equation, to the design of the service process, to the human factor, the entire brand experience integrated seamlessly.

FORBES: Measuring the Distance Between a Brand Promise and a Brand Experience