At Wheaton-Franciscan Healthcare in Wisconsin, nursing facility aides are trained to identify warning signs in heart failure patients and how to communicate what they see to staff nurses.
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Knowing these things will help you to communicate, to appeal to the heart as well as the head.
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And because leadership is, at the heart of the matter, a relational skill, how we communicate with others is integral to our success.
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Before your put you heart on your sleeve, make sure the emotions you express are completely in sync with the messages you are trying to communicate.
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