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Great Western Ambulance Service (GWAS) received a 999 call from the port operators just after 1600 GMT.
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Liam Williams, GWAS Director of Nursing, said the ambulance service had put "steps in place" regarding the issue.
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The GWAS trust board has agreed the plan to integrate the service, and 33 members of staff, from March next year.
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Neil Crawford, who worked for Great Western Ambulance Service (GWAS), was disciplined by the Health Professions Council for failing to act properly.
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Last year, GWAS responded to 91, 632 emergency incidents across the Wiltshire area, out of a total of 273, 300 incidents for the trust as a whole.
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Great Western Ambulance Service NHS Trust (GWAS) is to merge with South Western Ambulance Service Foundation Trust (SWASFT) to create a single foundation trust from 1 February.
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"It is particularly pleasing that, during this period of change, GWAS has been shown as one of the best ambulance trusts in terms of clinical performance and response standards, " he said.
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"Unfortunately we may not be able to get in touch with every patient, so if people are due to be collected today by the GWAS Patient Transport Service then we would urge them to contact the hospital department to check if they are still expected, " a spokesman said.
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