Technicians aboard the ship were trying to restore power and provide more onboard facilities, Gulliksen said.
Gulliksen said Tuesday that there is running water -- cold only -- in some cabins.
Carnival spokesman Vance Gulliksen acknowledged issues, while noting the cruise line's efforts to address the situation.
Gulliksen also said the cruise line agreed with the Coast Guard's determination of the origin of the fire.
Carnival spokesman Vance Gulliksen said Saturday that he could not comment yet on damage, timeline or estimated costs.
However, there's no evidence the alternator problem and the fire are linked, cruise line spokesman Vance Gulliksen said.
Carnival spokesman Vance Gulliksen said Thursday that 4, 300 guests were aboard the Dream along with about 1, 300 crew members.
When told of the complaints, Carnival representative Vance Gulliksen said late Wednesday night he wasn't aware of a problem.
CNN: Passengers report trouble on another Carnival cruise ship
However, there's no evidence the alternator problem and the fire are linked, cruise line spokesman Vance Gulliksen said Tuesday.
But things were getting better, according to Nutt and Carnival spokesman Vance Gulliksen.
Vance Gulliksen, a spokesman with Carnival Cruise Lines, told CNN Monday that the ship's last scheduled Coast Guard inspection was on November 15.
"We have to clear all of the decks, section by section, with first priority to guests with special needs and children, " said Gulliksen.
Gulliksen said Tuesday that cabins have running water -- cold only -- and some toilets are working in public areas and some cabins.
Carnival's website puts the ship's capacity at 3, 646 passengers, but that's based on only two people per cabin, and some cabins hold more, Gulliksen explained.
Carnival spokesman Vance Gulliksen acknowledged the Triumph's recent mechanical woes, explaining that there was an electrical problem with the ship's alternator on the previous voyage.
Vance Gulliksen, a Carnival spokesman, wrote in an email response to questions that the company and outside agencies would conduct a detailed investigation of the accident.
But because tugboats go slower than ships sailing at their normal speeds, that same trip was expected to take seven to 10 hours, said Gulliksen, the Carnival spokesman.
But things were getting better, according to Nutt and Gulliksen.
The Triumph workers will receive full and normal compensation and be sent to other ships or offered vacation if they had some scheduled soon, said Carnival spokesman Vance Gulliksen.
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Besides the two Carnival vessels that have come to transfer supplies -- and, in one case, take on a passenger with a pre-existing medical condition, said Gulliksen -- the U.S. Coast Guard cutter Vigorous is on-site to aid the stranded ship.
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