They key to successful triage is to do something that CIOs are not that good at: Understanding the business value provided by each component of the technology infrastructure.
They had a goodunderstanding of how business is conducted in the U.S. and their knowledge of how to use lawyers pretty much matched that of a domestic business.
Correspondingly, it became clear that we in the library community do not have a goodunderstanding of the ebook business whether from the viewpoint of publishers or distributors.