In the meantime, a family liaison officer had been appointed to help Mr Hiles's family and update them as to how the investigation abroad was getting along.
People tend to buy life insurance and then forget about it but a change in your financial situation or a birth, death, marriage, or divorce in your family could require you to update your beneficiaries or the amount of insurance you need.
Mrs Saldanha answered the call from Sydney broadcaster 2Day FM in the early hours of the morning on 4 December and, believing they were members of the Royal Family, put them through to another nurse, who gave an update on the duchess's condition in detail.