Because of these human conditions, the command and control approach which rarely listens to employees, or if listening rarely responds to their satisfaction, treats employees with great disrespect and leads them to treat their work with the same level of disrespect.
Many companies report a high level of satisfaction with employees who were once on welfare.
It used to be you were a good company if your employees scored high on job satisfaction.
Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.
Part of this increased satisfaction is derived from employees being able to time shift events in their days attend to a child after school and defer work to a time of day that is less family-critical.
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More than one in two employees have some compensation tied to customer satisfaction.
The employees as a whole had higher job satisfaction than industry norms.
R. has a history of making sure we have in-depth surveys of employees identifying how we can improve employee satisfaction and engagement over time.
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Whole Foods ( WFMI - news - people ) after CEO John Mackey opposed government entitlement programs noting that market-based solutions such as are these accounts helped him cut his employees' health care costs without sacrificing employee satisfaction.
Because of these human conditions, listening to employees and responding to their concerns to their satisfaction or better (at the highest standard) leads everyone to become highly motivated, highly committed, and fully engaged with high morale and innovation literally loving to come to work and at least 300% more productive than if poorly engaged.
Additionally, employees in the individual identity group had garnered higher customer satisfaction scores during the seven months than those in the control group.
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Having ambiguity on how they will be assessed can be very disconcerting for employees and can have a negative impact on their job satisfaction.
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For employees, a pleasant workplace is directly related to job satisfaction.
Circles, a concierge service, gives employees prizes, including time off, for getting high scores on customer-satisfaction surveys.
In short, trust your employees to help you do right by them and look at the big picture of employee satisfaction and loyalty, not just the hours slogged and miles traveled.
But when they set out to improve their customer satisfaction and customer loyalty scores, they started in-house: by empowering employees to engage more fully with customers and deliver a higher level of service than they could previously.
Employees given a raise may adjust their view of it to their new income level, so their satisfaction from it is short-lived.
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The mood at the company is buoyant: in addition to the satisfaction of having bounced back so convincingly, Nokia's strong financial performance meant big bonuses for many employees.
While these internal markets are rare, a growing body of research suggests that giving employees a voice in decision-making, from performance assessment to idea generation, tends to result in higher employee satisfaction even, in some cases, greater profitability and productivity, according to USC's Mr. Lawler.
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