TimeWarner 's (nyse: TWX - news - people ) AOL unit, Motorola (nyse: MOT - news - people ), Microsoft (nasdaq: MSFT - news - people ) and Electronic Data Systems (nyse: EDS - news - people ) all moved their Spanish-speaking call centers to Argentina, according to Jones Lang LaSalle.

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Reynolds Tobacco (nyse: RJR - news - people ), Caterpillar (nyse: CAT - news - people ), Dow Chemical (nyse: DOW - news - people ), Cooper Industries (nyse: CBE - news - people ), Wells Fargo (nyse: WFC - news - people ) and Electronic Data Systems (nyse: EDS - news - people ), claims that more than two-thirds of existing plans at the biggest U.S. companies would flunk the new tests.

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Jeff Wacker, corporate futurist for Texas-based Electronic Data Systems (EDS), lectures all over the country about the evolution of American business.

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Electronic Data Systems ( EDS - news - people ) and other large information technology services suppliers listened to their customers tell them why they liked their proprietary implementation methods, and why they liked having local people with expertise service their accounts.

FORBES: The accepted wisdom that the customer is king is all wrong.

The company also recently expanded its partnership with Electronic Data Systems (nyse: EDS - news - people ) to compete more effectively in the services area.

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People familiar with the matter say IBM (nyse: IBM - news - people ) was also bidding on the business, as was Electronic Data Systems (nyse: EDS - news - people ).

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That's also bad news for consultant businesses like Electronic Data Systems (nyse: EDS - news - people ) and Accenture (nyse: ACN - news - people ), which aren't used to this kind of price pressure.

FORBES: Magazine Article