Wolfe makes it worth their while by sharing his anonymous customer surveys with them.
We have done extensive customer surveys around the subject and consistently, these other things come up.
FORBES: Raising Prices -- Tactic #3, Creating Additional Value
And customer surveys consistently show service and support is more important than the product in purchasing decisions.
Recent customer surveys revealed that 99.2% of people who serviced their cars at the store would recommend it.
Is it number of customers called, time with customers, number of customer surveys, recommendation scores, lost sales reports?
Harrah's Entertainment, which responded to customer surveys to offer free food and shorter lines for casino guests, also wins high marks.
After doing the customer surveys we found that the customers were pretty pissed off at their service with an average rating of 62%.
Harrah's Entertainment (nyse: HET - news - people ), which responded to customer surveys to offer free food and shorter lines for casino guests, also wins high marks.
Several recent customer surveys and evaluation reports prepared by New York State electric utilities have shown that customers prefer to participate in DSM programs using onsite generation rather than load-shifting or curtailment.
FORBES: McKinsey Considers Next-Gen Smart Grid, Gets It Mostly Wrong
Unbeknownst to most sunbaked tourists, the Happiest Place on Earth is an enclosed universe of monitoring systems that continually cull customer surveys and use computer modeling to predict everything from how many people will eat at any one time to passenger loads on the Jungle Cruise boats.
Customer satisfaction surveys will provide user opinions, but not as clear a sense of the broader public.
He sent me copies of customer satisfaction surveys that rank the courses highly.
WomenCertified this month identified a list of dealerships that performed well with female respondents on customer satisfaction surveys, including the all-important measure whether they would recommend the dealership to others.
After I posted about Pinterest yesterday and how that tool is enabling new levels of customer understanding, I had a conversation with Erik Koto, CEO of QuestionPro, which offers an online survey tool that is used for customer satisfaction surveys.
Circles, a concierge service, gives employees prizes, including time off, for getting high scores on customer-satisfaction surveys.
Virgin America added the popular HBO show "Girls" to its in-flight entertainment because of customer requests on surveys.
Chrysler has since spent hundreds of millions of dollars on customer-satisfaction surveys and campaigns, including repeated mailings to address persistent complaints, even ones that aren't considered safety issues or defects.
In surveys of customer satisfaction, "EMC has the highest ratings we've ever seen--in any customer survey, for any company, ever, " says Carl Howe, a researcher at Forrester Research.
Too often voice of the customer programs are based on automated surveys and tech support feedback.
In fact, surveys consistently register 90% customer satisfaction ratings.
Retailers that get the most payback from loyalty programs are careful to measure vital metrics, like gross margin per customer and the lifetime value of a customer, which is tracked by using surveys and following forwarded emails to see who's recommending your store.
应用推荐