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It will focus on customer service trends and highlight best practices.
FORBES: Welcome To My New Blog, Vox Populi
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The IRS shifted its focus to customer service.
FORBES: Kinder, Gentler IRS Provides Deadline Relief For 2010 Heirs
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Lawson said the pre-arranged financing and a focus on customer service (Ygrene opened a physical storefront at 2600 Capitol Avenue to offer one-stop service for property owners and contractors) are intended to speed completion of energy efficiency, renewable energy, and water efficiency projects undertaken by qualifying property owners.
FORBES: Sacramento Launches $100-Million Energy Retrofit Fund
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"While the outlook remains pretty overcast for the aviation industry, the winners will be those airlines that focus on offering the best customer service, " said Steve Ridgway, Virgin Atlantic's chief executive.
BBC: Business travellers boost Virgin
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The healthcare organization made it clear that our primary focus in the collection effort was customer service first and collections second.
FORBES: Financial Holistics: A Patient-centric Approach to Collecting Unpaid Medical Bills
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Reflecting its continued focus on innovation and continuous improvements in customer service, NetJets plans to have all future fleet aircraft, including light cabin models, delivered from the factory with high speed Internet service.
ENGADGET: NetJets begins Aircell in-flight WiFi installations, won't stop anytime soon
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Therefore, I have always felt that the best companies focus on the total picture: products, people, customer service, integrity, etc.
FORBES: The Place of Shareholder Value
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In recent quarters, we have also been deemphasizing our retail stores in order to focus on our e-commerce business and enhance our operational strength and customer service capabilities.
FORBES: Mecox Lane and E-Commerce in China