Use, instead, the phrase "reduce customer risk"--and be very specific about what you mean.
The bank, the largest credit card issuer, since its 2006 acquisition of MBNA, says it's all part of its "periodic" review of customer credit risk.
But those who leap into this channel without a plan for gauging and managing the mobile customer experience risk losing more business than they gain, and damaging their brands in the process.
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At no time was any customer data at risk or were any of our systems compromised.
In addition to competition, reliance on a single customer can increase risk.
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Companies that engage with one very large customer are at high risk.
Reputation risk (in particular, the risk of being tainted by your customer's lack of honesty), litigation risk and conflicts of interest have moved high up the agenda.
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Every company, no matter how customer focused, experiences that moment of truth when they are at risk of losing a valuable customer forever or securing them for life.
Imagine, for instance, if when serving a customer, you could instantly know his or her risk profile, which of your colleagues that customer has spoken with or worked with at the bank, and the specific banking products that customer already owns.
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The exposure of sensitive customer or financial data poses a major security risk for companies, especially those that focus on handling private customer data such as insurance companies, banks and credit card companies.
With the latest technology, says Cho, the bank can measure the profitability of every branch employee and customer, mine its customer database and run sophisticated risk-management and credit-analysis programs.
The contract assembly segment, which produced 7% of first-quarter revenues, assembles IT systems such as workstations and servers primarily for OEMs. SNX offers cost-effective assembly services that minimize inventory risk for the customer.
As noted in this Decision, arbitrators may look beyond losses and confirm the desired risk profile of the customer.
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The agency said FCStone had failed to properly supervise its staff's activities as it related to risk associated with the customer accounts.
Another sunsetted provision (Sec. 212) affords protection to ISPs from lawsuits if they turn over to the authorities customer records that suggest an immediate risk of death or serious physical injury.
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As I have written more than a few times in the past, data is pretty boring, but it is at the core of finance and all measurements, from customer profitability in retail banking to risk management in global institutions.
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Thus, if Scrum and Agile are focused on the traditional business goal of making money for shareholders, rather than delighting the customer, then there is a risk that the huge gains in productivity that Scrum and Agile generate will be used to downsize the software development staff, thereby killing the very creativity and innovation that are responsible for the gains.
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Each of these acquisitions creates a risk of disruption to the customer.
Insurers have a list of other things banks can learn too, including the idea that getting a customer to retain a part of a risk reduces moral hazard something investment banks' pass-the-risk-parcel approach to securitisation blithely ignored.
Such services should be offered in a transparent and fair way through reasonable, risk-adjusted fees and good customer service.
Tone from the top, due diligence (aka Know Your Customer) requirements, training, monitoring, risk analysis, all should be leveraged between AML and anti-corruption compliance.
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The retailer even executes a transaction flagged off by the fraud detection vendor as possible fraud if the risk involved is small and the customer is loyal.
Pattern-based analytics solutions are already being leveraged by some companies, giving them a much-needed competitive advantage in a high-risk environment by providing insights into customer-buying patterns to guide the product offering, supply chain planning and execution.
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Before embarking on a competitor acquisition, carefully assess the risk, complexity and cost of managing customer perceptions.
In this type of agreement, the partner institution owns the credit risk for the cards issued, handles customer relationships and is responsible for transaction authorization, billing and pricing.
The pent-up demand might mean a phenomenal holiday quarter for Apple, like last year, but it also puts its stock under the risk of the iPhone 5 not meeting customer expectations.
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The Company recognizes revenue when persuasive evidence of an arrangement exists, delivery has occurred and risk of loss has transferred to the customer, the selling price is fixed or determinable, and collectability is reasonably assured.
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But this premium is at risk due to a potential drop off in customer growth.
The risk with social media when it comes to customer relationship (either via marketing or services) is that it focuses your employees on the transactional aspect of relationships rather than the longer term relationships.
Small businesses can also minimize risk by restricting employee access to sensitive company or customer data and by keeping software and operating systems current to defend against the latest malware and viruses.
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